918kaya apk Privacy Policy — Our Commitment to Your Data Security

918kaya apk ("We", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, process, store and protect your personal information when you register, log in and use our gaming platform.

This Policy applies to all registered members of 918kaya apk, visitors to our website and anyone who interacts with our platform through any digital channel, including the official 918kaya apk website and mobile app.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations in force in Malaysia. In the event of any conflict between this policy and existing legal provisions, the legal provisions shall take precedence.

We collect information necessary to provide you with a safe, legitimate and high-quality service. The type of information we collect depends on how you interact with our platform:

We may also collect additional information during more in-depth identity verification processes, such as copies of identification documents or other supporting documents required to comply with legal and regulatory requirements.

For underage users — we do not intentionally collect information from individuals under 18 years of age. Should we discover that such information has been collected, we will take immediate steps to delete it.

The personal information we collect is used responsibly and strictly limited to the following purposes:

• Account management — to create, manage and maintain your account on the 918kaya apk platform.
• Transaction processing — to process your deposits, withdrawals and all financial transactions efficiently and securely.
• Identity verification (KYC) — to ensure our platform remains free from fraud, money laundering and other illegal activities in line with legal compliance requirements.
• Service communications — to send important notifications related to your account, transactions, policy updates or security matters.
• Customer support — to assist you when you contact our support team and to record interactions for quality purposes.
• Fraud prevention — to detect and prevent suspicious activity, including the use of multiple accounts or attempts to manipulate the system.
• Platform improvement — to analyse usage patterns on an aggregated basis in order to improve user experience, system performance and our product offerings.
• Legal compliance — to fulfil applicable legal and regulatory obligations, including reporting to authorities where required by law.

918kaya apk does not share your personal information with third parties except in limited and necessary circumstances as follows:

• Payment service providers — information required to process financial transactions is shared with registered and trusted payment gateway providers. These providers are bound by strict confidentiality agreements.
• Technology service providers — third-party companies that assist us with technical operations such as cloud services, security monitoring and analytics. They may only use data for purposes specified in their contract with us.
• Legal authorities — we are legally obliged to disclose information to competent authorities upon receipt of a valid official request, court order, or in efforts to prevent financial crime.
• Regulatory authorities — as part of our compliance with licensing requirements and regulatory standards of the gambling industry.

In all of the above circumstances, we ensure that only the minimum necessary information is shared, and all recipient parties are bound by confidentiality obligations equivalent to our own standards.

We continuously invest in our security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration or destruction. Key security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Data encryption at the storage level for all sensitive information stored in our databases.
• Role-based access control — only staff with specific authorisation may access certain data categories.
• 24/7 security monitoring through automated threat detection systems and an in-house cybersecurity team.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Layered data centers with physical protection, biometric access controls and data redundancy safeguards.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our customer support team via live chat or WhatsApp, available 24/7. We will process your request within a reasonable timeframe and keep you informed of your case progress.

918kaya apk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — helps us understand how visitors use our website through aggregated and anonymised analytics data.
• Functional Cookies — remembers your preferences such as language and display settings to deliver a more personalised experience.
• Marketing Cookies — used to display relevant advertisements. These cookies are only activated with your consent.

You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on our platform.

We retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data — retained for the lifetime of your active account on the platform.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
• Security and activity logs — retained for 2 years for incident investigation and fraud prevention purposes.
• Marketing data — retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be personally associated with you.

918kaya apk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. We will notify you of any material changes through:

• A notification email sent to your registered email address.
• Prominent notice displayed on our platform's home page.
• In-app notification via the 918kaya apk mobile app.

The "updated" date shown at the top of this document will always reflect the latest version of our Privacy Policy. Your continued use of the platform after any changes take effect will be considered your acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat — available on our platform 24 hours a day, 7 days a week.
• WhatsApp — the official support number listed on our website.
• Email — [email protected] (responded to within 1–2 business days).

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, which oversees PDPA compliance in the country.